How do you appreciate your employees?

We have heard it so many times – that people are the core of the business, and human capital is important but how often do the middle management and top management really show their appreciation to employees?

If you are reading this, and you are one of the management or in the Human Resource team, then maybe it is time for you to initiate! Employee Appreciation Day falls on the 3rd March annually but it is still not too late!

Here are some ways you can show your extra appreciation to your employees!

Provide Welfare

You can do this by providing massage services to employees who badly need to relax – whether is it for your blue collars who are doing your manual work or your white collars who are constantly hunched trying to coordinate your work for you.

Provide Food

You can’t really go wrong with food, as food commonly bonds colleagues and friends! Good food is awesome, but it will be even better when it is fully sponsored by the Company!

During this period, there should also not be any restrictions on lunch break! Lunch break should be if your employees wishes. It is ultimately a form of reward for all the hard work done.

You can also provide new coffee machines in the pantry, as an extra surprise to your employees! This give them the extra perk to perform better in their work anyway!

Hand written notes

This do not have to be presentable, and expensive cards to show your appreciation. Simple one or two sentences to show your appreciation will do. You can be surprised of what a few words can do!

Reorganize your office

If you have the luxury of time, you can request for your employees to give the walls a different shade of colour, and understand the request of a reorganization of office furniture.

You can even provide them a small budget to redecorate their office spaces, to feel energized!

Purchase a new computer!

This applies if you have huge budget or when your computer is old. Imagine your employee’s delight if you’re able to give them something new to allow them to be more productive at work!

You can also introduce systems to help encourage productivity and efficiency as well – to make work more meaningful and less administrative.

Be Interested

Employees would really feel appreciated if you are interested in their personal lives, apart from how they are like in the company. If bosses show interest in their families, instead of how much work have they performed – this would also reflect as an appreciation of employees.

This would be even better if you allow your employees a more flexible schedule if they are able to perform in their work. It would be one thing to share that you want them to have a work-life balance, and another if you really make it one of the priorities that has been stressed by the management.

How to handle termination at workplace?

It could be the company’s decision to terminate a person, but everyone would shun when they are aware that they might have to communicate this termination to the affected employee. There will be fears of how the affected employee would take it once they are confronted with the decision, and it might seem as a very distasteful way to execute this decision. 

THE THOUGHT PROCESS

It is important to ensure the company have sufficiently thought through this process before handling the termination letter. A good company policy would be sufficient to handle any reasons why a supervisor might be reluctant to hand the termination letter. These reasons can then be used to justify to the affected employee on their reasons for termination.

Before termination is decided, employees should have been aware of the reasons of their performance issues and have given opportunities to improve. It is only justifiable if they have been aware of their issues and proper remediation steps have been advised and executed.

Fundamentally, the affected employee is affecting the team synergy and his outcome of his work is dis-satisfactory to the team’s work performance. This is the exact case of “It’s better to have no one at all, than to have the affected employee on board”. If the affected employee performance is not up to par, it is also to justify to his co-workers and then the entire misconception of the person executing the termination is cruel and inconsiderate would also be misplaced. People prefer to work for managers who enforce exacting standards and who give continuous feedback on their work.

It is also important to understand to consider this affected employee a re-designation before termination. The affected employee could be kept due to good attitude and willing to learn but a non-performance in the role that was assigned

HANDLE THE PERSON EXECUTING IT

The person handling the termination should be trained and be advised prior to executing the termination to the affected employee. The person executing the termination should never retaliate to anger or violence during the termination process as both parties could have been displeased with each other for a period.

It is important also to let managers listen to their perspective of the affected employee before finalizing the discussion by saying the discussion is over, but the decision still stands. It would not be very professional for an employee to have been kept interrupted with “Our decision still stands”.

During the execution of termination, it would be a fatal mistake to go through the empathetic stand and shower compliments to a candidate when the decision has been made for him to be terminated. You might also confuse your employee on the decision and might result in the employee challenging the manager on why the decision was made.

How to assist your colleague during their challenging times

We always say that it is good to separate work from personal issues, but we also know and understand that it is not always possible. While handling Human Resources must be an objective approach, we must always remember that we are still handling people. It is good to strike the correct balance between empathetic, yet objective.

These are things you could help your employees going through a tough time. 

SETTING YOUR CULTURE RIGHT

If you think that your colleagues are going to approach you to share their problems when you have been nasty throughout the entire year, you’re wrong. You might even be the last person that they want you to be aware of their personal issues.

You must start it right by being seem as approachable and making the extra effort to be approachable and non-judgemental. By constantly engaging your peers, it will also be easier for you to take notice when you know that something is not right with them and you can approach and then lend your listening ears.

LISTEN AND SET THE CORRECT TONE

When someone is sharing their challenging times with you, you should not be asking too many private questions that one might be unwilling to share. You might want to give them the opportunity to share with you, if you’re willing. Do not be quick to provide advice or solutions – they could just need a listening ear.

SHOW YOU CARE

Not about your business, or your daily operations – but about your colleagues. Imagine after hearing about their personal issues and asking them “I understand, but how will this help you focus at work?” – how would your colleagues feel?

The questions you can ask could be “How can we assist or support you during this critical period of time?” to show you care more about their feelings and understanding what their thoughts process are.

Do your follow up with your employees if you know they are going a tough time. Conversations like this is not concluded over one time. Remind them you are available to listen when any more issues happen.

BE OBJECTIVE

The rule of the thumb is still not to be over empathetic. You would want to clear about your company policies and understand any restrictions before over promising or committing yourself to their recommendations. If you need to check and get approval, you can explain you’ll need to check before committing. You would not want a situation where you promise and not deliver.

Building a Successful Company Culture

Empathy, a common word but also often a skill that companies might not practice. Employers should be aware of own's and employee's feelings, needs and concerns. Research has shown that being empathetic helps boost morale, reduces misunderstandings and disputes while building a long-lasting relationship all together. 

To practice empathy in a workplace, one has to take note of the following points.

Be attentive

It's human nature that we usually forget to consider how others are feeling, which is usually the reason why misunderstandings and disputes happens creating a stressful working environment. One needs to take time aside to understand each other's feelings before passing comments about any issue.

Always be mindful about how the other party is conveying the message, which include their facial expression, gestures or any other factors verbally and non-verbally and revert in a supportive manner.

Lend a listening ear

Listening is one of the key factor to a successful business. Listening to others helps redirecting one's personal goal into those of the team, which would help company's career advancement leading to a successful company.

Staying on the same track

Studies shows that empathy is the most essential factor when comparing to job performance.

Getting to know your employees better helps the company work towards the common goal, resulting in a more efficient working culture.

Even though profit plays a big part for a business but working in a profit oriented company would mean that its success is driven by the expenses of its employees, which will lower their morale and productivity, making them emotionless and always in great pressure.

Employees plays an important role in any successful business, engaging in a more empathetic approach would help boost the productivity to create a more conducive working environment leading the business to success.  

Should you allow the transfer of employees?

Employees always want freedom, and want to have a job rotation to have a learning exposure within the environment. They are increasingly becoming common, but sometimes you might need to question on whether it’s the right move.

There are some things you might want to factor into consideration

Team culture and dynamics

Will the new entrant be a good fit with the current culture of the team? Is the transfer happening because the employee is not performing in one aspect and is requesting for a transfer to explore other areas to excel in. Is the employee requesting a transfer a quitter because he defines himself not suitable for the role or does he have a thirst for knowledge?

These can be uncovered through the current team mates of the person requesting the transfer. It will help you assess his personality and work ethics.

If he is requesting for a transfer because the employee do not feel like he is performing in his current role, more training and adequate exchange of information and feedback could be used instead of a transfer.

Current problems in the current team

Understanding the fundamental reason for the request of transfer is important – especially if you understand it is because of the person they are reporting to. Talking to their peers could also give you a hint with regards to why the request for transfer is happening.

You might want to nip the problem in the bud rather than risk a lot more request for transfers or an increasing in resignation rate.

Conduct Interviews

You will want to ensure that the person work ethics and mindset is like the team before transferring the person to the team. You will want to have a better understanding of the motivational forces behind the transfer, and understand the person’s strengths and weakness would make a good fit for the team – hence you will want to treat the current employee like an external candidate.

You will want to know how have the current employee performed, and to have a proper justification of how are they able to value add to the team. Managers would also want to understand how the person have contributed to his current team, before deciding on accepting him into the team. If the potential employee is really keen on the transfer, the employee should have done adequate homework before attending the interview.

You could also consult the managers the employee is interested in joining. The manger, should also feel potential and to ensure good team synergy between the team members as well as the new entrant.

How to deal with negative colleagues?

Experiencing negativity in the workplace can be challenging. It can become distracting and pull focus away from goals and responsibilities, or create so much drama in its wake that the whole working environment becomes toxic. Other than avoiding these toxic colleagues completely, is there anything else that can be done? There are situations when different people have to work together and it can be mutually harmful if such negativity isn’t handled appropriately and professionally.

EMBRACE POSITIVITY AND ENCOURAGE IT IN OTHERS

We all know the mean-spirited and highly-competitive colleagues can be the trickiest to work with, especially when they are constantly putting people down in order to feel better about the job at hand. The way to counter this is not to have a difficult and awkward confrontation, but instead channel good thoughts and embrace positivity in the self. Remember that not everyone has the same perspectives or opinions, so there is never any singular right answer to a problem. The workplace is for people to learn and grow together, so just be positive.

BE FIRM IN DRAWING PERSONAL BOUNDARIES

Put a feet down if things get too hard between conversations with these people. If their negativity is affecting the job, then one has to be firm and draw boundaries as to how much of this negativity can be allowed in the workplace. Do not allow it to become personal as it will further complicate things and let the matter live on for longer than appropriate. If one can keep cool, calm and sitting down, then the problem will only limit itself to the professional space and be dealt with properly.

POWER CHECK YOURSELF TO KEEP EVERYTHING IN ORDER

One of the most common traits of negative people is their constant habit of doubting everyone’s abilities. This will cause people to overthink their work choices and delay decisions, resulting in tardiness or excuses about work that cannot be completed with confidence. The fact is that everyone has complete power over themselves and how they react to negativity, so as long as the individual is collected and believes in himself or herself, all decisions ultimately weigh and matter only to the self.

What exactly is the Company Culture?

What exactly is the Company Culture?

We all compare among ourselves, whether is it salary package or how established the companies you are working for. If I know of a friend working at Google, I would immediately be impressed and exclaim “Wow! I bet it must have been amazing there!”. I associate Google with the excellent culture – on the basis that they must have been giving a lot of perks since they are so established and cash rich.

This article is going to change all of that.

Culture is not about perks

Just because a company keep organizing retreats for its employees, throw birthday parties regularly, keep feeding employees with snacks, encourage work life balance and even allow their employees to bring their families and pets to work does not equate a great culture.

Introducing perks is easy, but changing culture is difficult.

Culture is all about conversations

The best way to understand the company’s culture is through interaction with existing employees inside. Not interaction in the form of corporate video, but genuine one to one conversations for people to reveal their deepest thoughts.

Alternatively, you can understand culture through understanding how is the training and development conducted and to understand how often are feedback consolidated by the management.

Culture depends on the management

The Middle management are probably the person who most influences culture in the organization through the decisions that he makes, as well as the environment he is supposed to encourage.

If you get a middle management who always questions, and always ask for revision of proposals – you will likely get an environment where people are not keen to contribute ideas because they feel insufficient. In comparison, imagine if you get a middle management who encourages mistakes so employees are about to learn, and a middle management who always encourages bottom up feedback to further improve himself or to make strategic decisions.

On the contrary, you have the middle management who always encourage meeting to facilitate discussions among the different team members and yet you have idle management who discourages meeting as it feels it affect the team in achieving their deliverables.

It is possible to have different subcultures within the organization

Because the middle management is the one who have the strongest influence in the culture, it is possible to have different subcultures within the organization. You still need your sales people to be in a very performance orientated culture, while you need the marketing team to celebrate innovation and creativity. You also need the Human Resource Department to be precise, and not encourage a culture of allowing mistakes, especially in the payroll department. 

Ultimately, the culture will drive the changes in recruitment, employment branding and most definitely, the attrition rates. This means, that established organizations do not guarantee an awesome culture.

Why a mentorship program is necessary?

It has been a long time established program, but not many companies have executed the mentorship program. Businesses are always keen on capturing more market share, and to find the cutting-edge factors to enhance revenue. If you believe your people are your greatest asset to your company, then you should consider the mentorship program

These are the following benefits:

Foster a stronger team work

There is a common misunderstanding that only managers or high performing individuals can become mentors. This is not the case. Giving a colleague who have more experience, the opportunity to mentor will allow them to establish, connect and deepen their relationship with their peers.

This further enhance the teamwork between the existing teams, where collaboration can be found readily available.

Helps in recruitment & retention

With a strong mentorship program, incumbents into companies can easily have access to advice from the high performing individuals, whom they may identify as role models. This allows the opportunity for new entrants into the company toquickly understand the company’s culture – which are crucial in retaining the right employees.

Through a strong mentorship program, you are attracting the growing population – which is the millennials. This group of people often require themselves to feel empowered, and are looking for people who can guide them in their career paths. If your employees are performing, your organization is performing as well.

If you can provide the constant need for career development and empowerment for this group, you will also lead to the increased retention of this group of employees as well.

Increased morals

Empowered employees who become mentors would feel that they can contribute back to the organization, which increases their self-worth and job satisfaction.

Mentees would feel that knowledge and advice is readily available, which allows  them to execute their duties more confidently, while allowing them the opportunity to develop their interpersonal skills.