Empathy, a common word but also often a skill that companies might not practice. Employers should be aware of own's and employee's feelings, needs and concerns. Research has shown that being empathetic helps boost morale, reduces misunderstandings and disputes while building a long-lasting relationship all together.
To practice empathy in a workplace, one has to take note of the following points.
Be attentive
It's human nature that we usually forget to consider how others are feeling, which is usually the reason why misunderstandings and disputes happens creating a stressful working environment. One needs to take time aside to understand each other's feelings before passing comments about any issue.
Always be mindful about how the other party is conveying the message, which include their facial expression, gestures or any other factors verbally and non-verbally and revert in a supportive manner.
Lend a listening ear
Listening is one of the key factor to a successful business. Listening to others helps redirecting one's personal goal into those of the team, which would help company's career advancement leading to a successful company.
Staying on the same track
Studies shows that empathy is the most essential factor when comparing to job performance.
Getting to know your employees better helps the company work towards the common goal, resulting in a more efficient working culture.
Even though profit plays a big part for a business but working in a profit oriented company would mean that its success is driven by the expenses of its employees, which will lower their morale and productivity, making them emotionless and always in great pressure.
Employees plays an important role in any successful business, engaging in a more empathetic approach would help boost the productivity to create a more conducive working environment leading the business to success.