How to fix your workplace culture

We all understand that work culture is important as it enhances productivity, increases retention and make your company more attractive to new hires. Culture is based on the set of beliefs and values, and it fundamentally affect your actions your employees do at work as well.

IDENTIFY WEAK CULTURES

You must first identify what is your current culture you have. Are your employees constantly engaged, or are they very confused about what is expected of them? Do you constantly see signs of verbal gossips, or verbal and physical abuse? Are you also hearing whether feedback is useless since Management do not consider that as well and that they are underpaid for all the roles and duties they are assigned within the Company?

You will then want to understand what is it that cause your employees this mindset? What exactly is the actions that have resulted in this behavior traits. Through understanding what are the infrastructure that have resulted in this culture, you might want to act on it.

LISTEN TO YOUR EMPLOYEES

The best person to explain to you why the culture is being set today, is to have a quick chat with your employees – whether is it a focus group session, one to one communication or data in the form of quantitative or qualitative. You will want to make them feel validated and that they matter.

START FROM MANAGEMENT

Fundamentally, for the culture to be set right – your management must set the good examples as well. You will want to understand what has caused or resulted in this culture. Do management take feedback seriously and do they recognize excellent work? 

FIXING THE INFRASTRUCTURE

You must understand that people are resistant to change – generally be it management or employees. You should set priorities on what are the things to change. Evaluate how big your actions can cause based on just one change. You could also identify the influencers in the team and start the change from them. Generally, once accepted by them – acceptance rates from the others would be higher as well.

If your common feedback that everyone is overworked, then it is time to propose realistic deadlines and workloads. If you need to hire more to distribute the workload more evenly, you might want to consider that as well. It could be good to set in accountability to ensure that your employees are aware of what they are responsible for. It is especially important for management to show recognition of excellent work done to constantly motivate employees.

If communication is a problem, you might want to ensure feedback sessions are conducted regularly and for management to have more transparent communication with their employees to reduce confusion and hence, frustration.

REVIEW THE PLANS

Constantly seek feedback and ensure you are going on the right track. There will never be any harm on hearing more perspectives.  Give your changes some time to be implemented, and do not rush the process. Gradually, you should assess if there is any change in the work place culture and constantly tweak to finally have the culture you require in your team.

Creating a learning culture

As the Chinese proverb states, "Learn till old, live till old", no matter how old one is, there is always more learning or studying left to do.

Corporate Executives are empathizing on the ability an employee is to adapt in the rapid development in the current workforce. Employees on the other hand, are continuously trying to learn and grow while being on a job. The opportunity for training and development has become one of the most popular benefits that candidates are looking at when looking for a job.

Research shows that as technology advances, approximately half of the jobs available in the market will be automated, thus emphasizing the importance of employee's learning to keep up with the advancement. 

Even though organizations understand the concept of encouraging constant learning, but it's often the execution part that is tedious. In order for companies to create an effective learning environment, one can consider taking these few steps below.

Skills VS Conduct

Skill is usually teachable to individuals be it online or offline and could be assessed later. This can be done by conducting lessons or workshops to teach employees with the skill required and conducting a test after to measure their level of understanding.

Whereas conduct which means how one should react when faced a situation, which is difficult to be taught as it everyone already have different approach when dealing with different situations. Instead of commanding your employees to behave in a certain manner, one can emphasis on the importance of why the behavior should be implemented.

It's about the Knowledge, Skills & Abilities (KSAs)

In order for learning to positively influence the culture, organizations should encourage employees to improve on their Knowledge, Skills and Abilities.

Different individuals take different duration to adapt to absorb the new skill that they are impart with, it will definitely take some time to put the skill to action. After employees managed to incorporate the skills they learnt, it will eventually become their habit to act in the way that was being taught.

Be encouraging

Managers should take lead and show others that they understand how the learning culture operates and why it is being implemented. Top executive should make sure that the objectives of learning are synced with the business goals and encourage employees not to be afraid when faced with failure as it would just be a part of learning and growing with the company.

Communicate

Each individual in the company should be reassured that the value of learning is not only beneficial to the organization but also to themselves as well.

By putting up posters or sending notices to employees might not be the best way to convey the message to them, HR department should actively engage employees to share about the philosophy about learning and encourage more opportunities to grow.

Customize your platforms

Currently there are many learning materials available that can be bought off-the-shelf to be used for in-house training. They might be good enough for a basic training but there is no such thing as one size fits all, in order to make sure that it is suitable for your organization, they can be customized to meet your company's needs.

Take time for feedback

Feedback might be deemed as tedious, but it not only determines the effect of training held, it also provides information of how you can keep the management up-to-date. In the long run, such feedback would allow you to be able to measure the amount of impact of different aspects of the business on top of just the knowledge and performance.

Experiment with what you have

If the turn up rate of a certain workshop is not what you expected, review to check if the topics are relevant or take a different approach.

If the approach of doing the workshop offsite is not showing results, try doing an in-house workshop. Let your employees choose a way that fits them best.

Organizations need to deduce on the most effective way to convey the new knowledge. There must always be a balance to learning as well, do not flood all the workshops at once, take your time and enjoy the journey while trying to change the culture.

Building a Successful Company Culture

Empathy, a common word but also often a skill that companies might not practice. Employers should be aware of own's and employee's feelings, needs and concerns. Research has shown that being empathetic helps boost morale, reduces misunderstandings and disputes while building a long-lasting relationship all together. 

To practice empathy in a workplace, one has to take note of the following points.

Be attentive

It's human nature that we usually forget to consider how others are feeling, which is usually the reason why misunderstandings and disputes happens creating a stressful working environment. One needs to take time aside to understand each other's feelings before passing comments about any issue.

Always be mindful about how the other party is conveying the message, which include their facial expression, gestures or any other factors verbally and non-verbally and revert in a supportive manner.

Lend a listening ear

Listening is one of the key factor to a successful business. Listening to others helps redirecting one's personal goal into those of the team, which would help company's career advancement leading to a successful company.

Staying on the same track

Studies shows that empathy is the most essential factor when comparing to job performance.

Getting to know your employees better helps the company work towards the common goal, resulting in a more efficient working culture.

Even though profit plays a big part for a business but working in a profit oriented company would mean that its success is driven by the expenses of its employees, which will lower their morale and productivity, making them emotionless and always in great pressure.

Employees plays an important role in any successful business, engaging in a more empathetic approach would help boost the productivity to create a more conducive working environment leading the business to success.  

What exactly is the Company Culture?

What exactly is the Company Culture?

We all compare among ourselves, whether is it salary package or how established the companies you are working for. If I know of a friend working at Google, I would immediately be impressed and exclaim “Wow! I bet it must have been amazing there!”. I associate Google with the excellent culture – on the basis that they must have been giving a lot of perks since they are so established and cash rich.

This article is going to change all of that.

Culture is not about perks

Just because a company keep organizing retreats for its employees, throw birthday parties regularly, keep feeding employees with snacks, encourage work life balance and even allow their employees to bring their families and pets to work does not equate a great culture.

Introducing perks is easy, but changing culture is difficult.

Culture is all about conversations

The best way to understand the company’s culture is through interaction with existing employees inside. Not interaction in the form of corporate video, but genuine one to one conversations for people to reveal their deepest thoughts.

Alternatively, you can understand culture through understanding how is the training and development conducted and to understand how often are feedback consolidated by the management.

Culture depends on the management

The Middle management are probably the person who most influences culture in the organization through the decisions that he makes, as well as the environment he is supposed to encourage.

If you get a middle management who always questions, and always ask for revision of proposals – you will likely get an environment where people are not keen to contribute ideas because they feel insufficient. In comparison, imagine if you get a middle management who encourages mistakes so employees are about to learn, and a middle management who always encourages bottom up feedback to further improve himself or to make strategic decisions.

On the contrary, you have the middle management who always encourage meeting to facilitate discussions among the different team members and yet you have idle management who discourages meeting as it feels it affect the team in achieving their deliverables.

It is possible to have different subcultures within the organization

Because the middle management is the one who have the strongest influence in the culture, it is possible to have different subcultures within the organization. You still need your sales people to be in a very performance orientated culture, while you need the marketing team to celebrate innovation and creativity. You also need the Human Resource Department to be precise, and not encourage a culture of allowing mistakes, especially in the payroll department. 

Ultimately, the culture will drive the changes in recruitment, employment branding and most definitely, the attrition rates. This means, that established organizations do not guarantee an awesome culture.