How to fix your workplace culture

We all understand that work culture is important as it enhances productivity, increases retention and make your company more attractive to new hires. Culture is based on the set of beliefs and values, and it fundamentally affect your actions your employees do at work as well.

IDENTIFY WEAK CULTURES

You must first identify what is your current culture you have. Are your employees constantly engaged, or are they very confused about what is expected of them? Do you constantly see signs of verbal gossips, or verbal and physical abuse? Are you also hearing whether feedback is useless since Management do not consider that as well and that they are underpaid for all the roles and duties they are assigned within the Company?

You will then want to understand what is it that cause your employees this mindset? What exactly is the actions that have resulted in this behavior traits. Through understanding what are the infrastructure that have resulted in this culture, you might want to act on it.

LISTEN TO YOUR EMPLOYEES

The best person to explain to you why the culture is being set today, is to have a quick chat with your employees – whether is it a focus group session, one to one communication or data in the form of quantitative or qualitative. You will want to make them feel validated and that they matter.

START FROM MANAGEMENT

Fundamentally, for the culture to be set right – your management must set the good examples as well. You will want to understand what has caused or resulted in this culture. Do management take feedback seriously and do they recognize excellent work? 

FIXING THE INFRASTRUCTURE

You must understand that people are resistant to change – generally be it management or employees. You should set priorities on what are the things to change. Evaluate how big your actions can cause based on just one change. You could also identify the influencers in the team and start the change from them. Generally, once accepted by them – acceptance rates from the others would be higher as well.

If your common feedback that everyone is overworked, then it is time to propose realistic deadlines and workloads. If you need to hire more to distribute the workload more evenly, you might want to consider that as well. It could be good to set in accountability to ensure that your employees are aware of what they are responsible for. It is especially important for management to show recognition of excellent work done to constantly motivate employees.

If communication is a problem, you might want to ensure feedback sessions are conducted regularly and for management to have more transparent communication with their employees to reduce confusion and hence, frustration.

REVIEW THE PLANS

Constantly seek feedback and ensure you are going on the right track. There will never be any harm on hearing more perspectives.  Give your changes some time to be implemented, and do not rush the process. Gradually, you should assess if there is any change in the work place culture and constantly tweak to finally have the culture you require in your team.

What exactly is the Company Culture?

What exactly is the Company Culture?

We all compare among ourselves, whether is it salary package or how established the companies you are working for. If I know of a friend working at Google, I would immediately be impressed and exclaim “Wow! I bet it must have been amazing there!”. I associate Google with the excellent culture – on the basis that they must have been giving a lot of perks since they are so established and cash rich.

This article is going to change all of that.

Culture is not about perks

Just because a company keep organizing retreats for its employees, throw birthday parties regularly, keep feeding employees with snacks, encourage work life balance and even allow their employees to bring their families and pets to work does not equate a great culture.

Introducing perks is easy, but changing culture is difficult.

Culture is all about conversations

The best way to understand the company’s culture is through interaction with existing employees inside. Not interaction in the form of corporate video, but genuine one to one conversations for people to reveal their deepest thoughts.

Alternatively, you can understand culture through understanding how is the training and development conducted and to understand how often are feedback consolidated by the management.

Culture depends on the management

The Middle management are probably the person who most influences culture in the organization through the decisions that he makes, as well as the environment he is supposed to encourage.

If you get a middle management who always questions, and always ask for revision of proposals – you will likely get an environment where people are not keen to contribute ideas because they feel insufficient. In comparison, imagine if you get a middle management who encourages mistakes so employees are about to learn, and a middle management who always encourages bottom up feedback to further improve himself or to make strategic decisions.

On the contrary, you have the middle management who always encourage meeting to facilitate discussions among the different team members and yet you have idle management who discourages meeting as it feels it affect the team in achieving their deliverables.

It is possible to have different subcultures within the organization

Because the middle management is the one who have the strongest influence in the culture, it is possible to have different subcultures within the organization. You still need your sales people to be in a very performance orientated culture, while you need the marketing team to celebrate innovation and creativity. You also need the Human Resource Department to be precise, and not encourage a culture of allowing mistakes, especially in the payroll department. 

Ultimately, the culture will drive the changes in recruitment, employment branding and most definitely, the attrition rates. This means, that established organizations do not guarantee an awesome culture.

Culture – It is an increasing importance for attraction and retention

Research has been done and has been found that there is usually a positive correlation (It basically means, both have to increase at the same time) between company’s profit as well as worker’s satisfaction. What affects worker’s satisfaction and retention is the company’s culture.

It helps in attraction of good candidates

You will probably understand when a good candidate has your offer, as well as another company’s offer. Both offer packages are similar, with little discrepancies – a common situation for quality candidates. What is the distinguishing factor is your company’s culture, and how well it is being represented and communicated to your stakeholders.

This is even more important if your salary package is not market competitive. Your culture could be the deciding factor why quality candidates might reject the higher salary package over yours.

It helps in ensuring a good fit between the company and the potential new entrant

Regardless of how long your interview is, it is not long enough to define your culture or how you can alter the judgement from your interviewees. Candidate already has formed a perception about what this company is, it’s reputation and the culture and purpose of this company.

The preconceived information is attained from news articles, word of mouth and social media – and they are likely information disseminated by your very own employees who could be currently employed, and fully involved in the daily activities.

Hence, it is important to not only communicate your culture but to continuously reinforce your culture

Leaders actions and decisions reinforce the culture of the company. It influences the way people act and communicate with each other. Your existing employees will reinforce the company’s culture to the group of new entrants.

Ultimately, the culture that your company have assist in the employer branding - which makes you unique compared to your competitors. Your culture is then defined by your goals and objectives that your company have, or that leaders emphasize on their employees.