There will come a day where feedback needs to be translated back to the higher management to maintain the quality of work done in the office. A place where it is feedback-friendly allows for transparency among everyone, and happier working relations to thrive throughout the company.
Whether the actual feedback is kind or not, the situation calls for a sensitive and tactful approach since it can involve a lot of external workplace politics. From employee-to-boss, what are some of the challenges to avoid stepping on another toes? It can damage relationships, ruin chances of promotions, and even make the workplace toxic – however, here are some advice on giving constructive feedback to the boss/manager:
TAKE TIME TO WRITE IT DOWN
Never go head in without a plan or structure to guide what exactly is being discussed – especially when concerning upper management. Start by jotting down the prominent issues and the consequences of any actions that need to be commented on, and work out a comfortable discussion pace from that point. The main goal of giving the boss/manager feedback is because their actions can have a drastic effect on the company, so they will be looking for concrete evidence that supports the feedback.
Allow them to suggest improvements before insisting on ones that are previously decided on by the employees. There is a reason why they retain their positions in the company, so this discussion requires strategic give and take for it to be constructive all around.
ASK QUESTIONS INSTEAD OF SEEKING ANSWERS
Sometimes, to lead the boss/manager into giving the correct answers or coming to the ideal conclusion, just plan a set of appropriate questions ahead. It may seem like a long and complicated way of proving your point, but it is significantly better to give the boss the reins to hold when it comes to big decisions.
If there is a concern with some areas at work, highlight it out with some questions instead of bluntly flagging it out. The latter will seem like a personal attack, while the first may reveal to the boss/manager some areas of concern that were previously hidden.
ALWAYS BE SPECIFIC AND PROFESSIONAL
After all, it is the boss/manager that the feedback is given to, and their positions in the company give them a sense of authority that can seem intimidating. Aim to be as specific as possible, without delaying the topic or beating around the bush when getting to the point. If the feedback can be succinctly delivered in 2 minutes, it will have more impact than a 20 minute conversation.
This will also allow the boss/manager space to be more receptive to the feedback, instead of feeling pressured to entertain or act on the comments. They might also have their own bosses to report to, so at times like this, do them a favour and cut them a break.